PRIVACY POLICY

This Privacy Policy explains how we collect, use, store, and protect your personal information when you enroll in our nutrition, wellness, and doctor-guided programs.

Information We Collect

We may collect the following types of information:

(a)Personal Information

Name, age, gender
Phone number, email address
Location
Emergency contact details

(b) Health Information (Sensitive Data)

Medical history
Current symptoms and health concerns
Lab reports
Dietary preferences, allergies, and lifestyle details
Progress reports and check-in information

Transaction details (processed through secure third-party gateways)
We do not store your debit/credit card information.

How We Use Your Information

Your data is used for:

Creating a personalized wellness/nutrition plan
Internal assessment by our doctor & team
Monitoring your progress
Scheduling consultations
Program communication through WhatsApp, email, or SMS
Providing session reminders and follow-ups
Internal analytics to improve services

We do not sell, rent, or share your information with any external parties.

Confidentiality & Data Protection

All client information is stored securely.
Only authorized team members (doctor, nutritionist, admin) have access.
Your health data is never shared without your consent.
WhatsApp communication is end-to-end encrypted.

Client Responsibility

By enrolling, you agree to:

Provide true and accurate information
Follow the plan as best as possible
Attend scheduled follow-up calls
Respect communication timelines

Disclaimer

This program provides guidance based on nutrition science & naturopathy.
It is not a substitute for emergency medical care or hospital treatment.
Results may vary depending on lifestyle, consistency, pre-existing conditions, and adherence.

Consent

By using our website, filling forms, or joining any program, you consent to:

This Privacy Policy
Our Terms & Conditions
Our Refund Policy

TERMS & CONDITIONS

Program Structure

Each program includes scheduled consultations, follow-ups, and doctor-guided evaluations.
Plans are customized based on your health conditions and goals.
The duration of the program is fixed (e.g., 30 days, 45 days, 90 days).

Rescheduling & Follow-Up Calls

To maintain structure and fairness:

Follow-up Call Policy

If a follow-up call is booked, you must attend on time.
If you cannot attend, you must inform at least 24 hours before your appointment.
If you do NOT inform us OR you do not join within 1–2 hours of the call time:

➤ The session is marked as “completed.”

➤ The call will be pushed to the next week, based on availability.

Repeated no-shows may affect your program continuity.

Program Hold / Pause

Programs generally cannot be paused.
If you need a temporary hold due to health or personal emergencies:

✔️ You must take a doctor consultation

✔️ The doctor will decide if the program can be paused and for how long

✔️ No extensions are guaranteed

Communication

Primary communication happens via WhatsApp or Email.
Response time is typically within business hours.
Clients are expected to be respectful and cooperative.

Intellectual Property

All plans, PDFs, charts, recipes, and guidelines are our proprietary content.
They cannot be distributed, copied, or shared publicly.

REFUND POLICY

No Refund Policy

All payments made for the program are non-refundable and non-transferable, under any circumstance.

Because:

These are doctor-guided medical/nutrition programs.
Customized plans are created immediately after onboarding.
Your slot is blocked exclusively for you.

Program Cancellation

Once enrolled, the program cannot be cancelled.
No partial or prorated refunds will be given.

Program Hold / Extension

Allowed only after doctor evaluation.
Approvals are case-by-case.
Extensions are not guaranteed.

Missed Consultations

No refund for missed calls or follow-ups.
Unattended calls without prior notice will be counted as completed.

Technical Issues

If there is an issue from our side (rare), we will reschedule, not refund.