1. Cancellation by Client
- Clients may request cancellation or rescheduling of consultation sessions at least 24–48 hours prior to the scheduled session.
- Requests must be sent via email (samatvam.ind@gmail.com) or phone (8105844573).
2. Refund Policy
- Refunds will be provided only if the cancellation request is received within the specified timeframe.
- Approved refunds will be processed to the original payment method within 3–5 business days.
- No refunds will be issued for sessions missed without prior notice.
3. Rescheduling
- Clients can request to reschedule sessions, subject to availability.
- Requests should be made at least 24 hours in advance.
4. Service Guarantee
- Samatvam strives to provide high-quality consultation sessions.
- Any technical issues during online sessions should be reported immediately to allow for rescheduling or resolution.